Payment & Safety Terms

Terms & Conditions

In any adventure activity, there is an element of risk involved. Risks in undertaking this activity include hypothermia, heat exhaustion, physical injury caused by environment i.e. rock falls and physical injury caused by self i.e. tripping over tree roots. 

The staff and management of Wilderness Guides Limited take all practicable steps to identify and minimise potential dangers. However, you must follow our instructions (and use any safety equipment provided) at all times. Adults accompanying any person under the age of 18 must ensure that the underage person follows our instructions at all times. You must release or indemnify Wilderness Guides Limited and our staff against any liability we incur to anyone else, resulting from your failure to follow our instructions or the failure of any person accompanying you under the age of 18 to follow our instructions.

We reserve the right to withdraw any person who in our opinion is likely to endanger themselves or others. We also reserve the right to cancel the walking tour if we become concerned for any reason for your safety or that of any other person.

WARNING:  Under New Zealand law, it is extremely unlikely that you will be able to sue anyone if you are injured. In addition, New Zealand’s accident compensation scheme provides only limited assistance to visitors to New Zealand who are injured. We strongly recommend that all visitors to New Zealand have full insurance covering any injury they might suffer, including medical treatment cover, before undertaking this activity. It is also recommended that visitors take travel insurance in case of ill health.

EXCLUSIONS:  To the extent permitted by law, all our liability for damage to your property, disruption to travel plans, or mental injury is excluded. This exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993.


Booking Policy: $200NZ per person deposit required on booking for all multi-day independent and guided tours/packages; 50% ($100NZ per person) is a non-refundable administration fee.

Cancellation Policy: No refunds for multi-day independent and guided tours/packages if cancelled within 7 days of travel; 50% of total refundable if cancelled within one month of departure less the $100NZ per person non-refundable booking fee. No refunds for day trips cancelled within 24 hours. Full refunds are given for cancellation due to weather conditions.

Cancellation Due to Government-imposed Travel Bans: If you cannot travel due to a Government-imposed travel ban or border closure, we can transfer your booking to a later date with no penalty or transfer fee as long as this is within the next 12 months from your original date. This will depend on availability and differences in the package price may apply. Otherwise, our standard cancellation policy applies.

We reserve the right to cancel any trip for safety reasons.